We’re here to help

Good news – you can get started immediately!

If you’ve ordered one of our sensitivity tests, there’s no need to wait around for anything to arrive in the post - everything you need is ready to go right now.

We’ve designed the process to be faster, more affordable, and better for the environment. With no kits, no delays, and nothing to ship, you can start straight away - meaning you’ll get the answers you’re looking for sooner, and can begin making positive, healthy changes without delay.

No post, no waste - just quick, simple steps towards feeling your best.

Here's how it works:

1. Activate your test here and add your unique reference number which is in your order confirmation email.
2. Send your sample: we’ve included some simple instructions here. Send your sample TODAY!
3. Receive your results: we’ll email and text to let you know we’ve received your sample safely, and send your results PDF by email 3-5 days later or in just 2 working days if you purchased our Fast Track service.

Useful links:

If you want to check if your sample has arrived then just click this link and enter your unique reference number and it will give you a live update.

We’ve made it really easy for you to check if our lab has received your sample. Just click this link and enter your unique reference number and it will give you a live update.

Samples can take up to 2 weeks to reach our lab. We receive regular shipments, but postal times can vary. Please wait the full 2 weeks before sending a second sample to avoid duplicates.

When your sample arrives at the lab our quality assurance team will make sure that your sample is labelled correctly and has enough sample for us to test. If we see any issues a member of our team will reach out to you.

Once your sample passes through quality assurance and is logged into our system, you’ll receive an email confirming that it’s safely received. Your results will be available within 3-5 days of receipt.